Brooklyn Academy of Music (BAM) is an internationally recognized presenter of contemporary performing arts & cinema. BAM’s Planning & Development Department raises over $30 million each year for its operating & endowment needs. The department encompasses the following units: endowment, fiscal, grant writing, membership & individual giving, patron services, sponsorship, & special events. In a typical year, BAM will host over twenty music, theater and dance engagements, presenting up to 200 performances. Additionally, BAM plans 40-60 special events and produces up to three major gala fund-raisers annually.

The Patron Services Coordinator will provide personal ticket fulfillment and customer service for high level patrons and sponsors (elected officials and their representatives, foundation and corporate representatives, and highest level individual contributors). The Patron Services unit acts as liaison to important BAM supporters, largely by making sure that their special needs receive proper attention and that they remain enthusiastic about BAM.

The successful candidate will be very detail-oriented, patient, self-motivated, and a natural people person who is able to handle multiple projects at once, often under pressure. This individual will report to the Patron Services Manager

Responsibilities include:
· Assist in training and supervising Patron Services Assistants and interns in connection with specific aspects of office operations.
· General supervision of the Patron Services office in the absence of the Patron Services Manager
· Maintaining communication, both written and oral, with major fund donors and attending to their special requests
· Keeping accurate records and files and updating the data base
· Making final decisions regarding the allocation of house seat tickets for high level patrons and sponsors (approx. 5000 people, accounting for $30,000,000 in annual income)
· Working the pre-performance ticket table: a fast paced environment, distributing tickets and troubleshooting patron ticket and other customer service problems
· Daily reconciliation with the box office on ticket inventory and income, periodic reconciliation with the Fiscal unit of Planning and Development
· Making recommendations regarding projected ticket needs for upcoming shows
· Tracking responses to invitations for all BAM’s Special Events
· Assisting with events ranging from gala premieres to small dinner parties
· Identifying and assessing fundraising prospects from the patron base and recommending courses of action
· Assisting with individual fundraising efforts for membership campaigns and gala ticket sales
· Taking member reservations for the BAMcafé and the BAMbus
· Coordinating mailings of up to 10,000 pieces

Additional Qualifications:
Excellent verbal, interpersonal and organizational skills; must be a calm effective problem solver. Additionally, the person will be a team player & a hard worker, with a willingness to work late evenings & weekends. Knowledge and experience in performing arts, fundraising, ticketing and/or Tessitura a plus. Computer literacy (MS Word, Excel, Outlook, database experience).

How to Apply:
Please send cover letter, resume, 2 writing samples (250 words or less) & references to Hrresumes@bam.org